Level up your call center.

We help your call center and telephone answering service maximize investments, unlock additional opportunities, and create customized solutions to technology problems.

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NAEO Preferred Vendor

We’re part of the National Amtelco Equipment Owners User Group Preferred Vendor program, offering 10% off all product and services to NAEO member companies!

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ATSI Auxiliary Member

Being a member of Association of TeleServices International is an honor and wonderful opportunity for us to continue to learn about the problems and solutions in our industry.

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SYSTEM MAXIMIZATION

Don’t let your investment in technology go to waste. We specialize in maximizing your existing call center and telephone answering service platform and infrastructure.

OPPORTUNITY AMPLIFICATION

Design and implement additional value-add services for your customers by unlocking and amplifying opportunities present in your technology.

SOLUTION CUSTOMIZATION

Don’t lose business because of an inability to execute. Implement proven solutions that automate processes and integrate systems  to increase efficiency and lower your costs.

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Make the next 3 months different from the last 3 years.

Start taking advantage of your existing call center technology and don’t get stuck in a buy-try-abandon cycle!

Ready to level up?

 

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This is what we do.

We love call centers, telephone answering services, and telecommunications technology.

Capture the right data about your employees with an attendance hotline.

Employee Attendance

Customized online reporting and metrics dashboard to view and improve call center performance.

Reporting and Metrics

Gain valuable customer feedback using post-work telephone surveys.

Phone Surveys

Simplified on-boarding of remote operators by eliminating soft phone installation through in-browser soft phone.

Remote Audio

Send out customized messages to keep everyone informed and up-to-date.

Mass Notification

Standards compliant WCTP Enterprise Gateway with API support for multiple service providers.

WCTP Gateway

We do the normal telephone stuff, too.

Call Forwarding

Local, Toll-Free, and International

Voice Services

Recordings, Transcriptions, and Voice Response

Helpful Services

Appointment Reminders, Wakeup Calls, and Mass Notifications

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Voicemail

Voicemail, Conference Bridges, Follow Me, Greetings and Prompts

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Text Messages

Inbound and outbound SMS texts

Business Services

Automated pre-employment screening, Call Queues, and Surveys

Track, analyze, and act on metrics and KPI’s that help your call center run more efficiently.

Workforce Management and KPIs

Keep your systems up as much as possible by following our cost effective, proven strategy.

High Availability

Brand your vendor-provided portal to match your company colors and branding guidelines.

Portal Branding

Fully customized training on Amtelco’s Intelligent Series scripting and systems.

Intelligent Series Training

Move your call center to Amazon or Azure to reduce costs and improve reliability

Cloud Migration

Connect your call center and answering service statistics with your favorite billing system.

Billing Integrations

Ready to level up?

Let's talk!

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