Ready to level up your call center?
We specialize in developing software, processes, and documentation to markedly improve the technical foundation of your call center or telephone answering service.
Our Experience
Over 15 years of experience in the call center industry
Having managed and worked with companies of all sizes, we have a broad range of experience working with call centers to manage their technology infrastructure, call taking operations, and software integrations.
Web Development
From custom portals and bill pay integrations to REST APIs for customer systems.
Documentation
Not only do we provide documentation, but it’s online, highly-available, and searchable.
Cloud Migration
Our strategic planning process and inventory documentation makes cloud migrations a breeze.
Disaster Recovery
Gain confidence by implementing a robust BC/DR plan that you can actually test.
Telecom
We have experience working with TDM/PRI signalling, SIP/RTP, and popular PBX systems.
Applications
Our experience supporting many different applications allows us to get up to speed quickly.
Call Scripting
Whether it’s operator or IVR scripting, we can help implement user and voice interfaces.
Gamification
Incentive your employees and clients by adding badges and other awards for interacting with you.
Custom Software Development
We can help you develop applications that streamline and automate common tasks for your operators and staff.
Or we can focus on your clients, creating data-rich web portals specific to their vertical as a value add tool in your call center’s lineup.
NAEO Preferred Vendor
As a preferred vendor for the National Amtelco Equipment Owners (NAEO) user group, we offer 10% off all goods and services to active members.
Experienced with Amtelco
We have extensive experience setting up, supporting, and consulting for Amtelco systems, including Infinity Server, Intelligent Series Services, and Genesis soft-switch.
Ready to get started?
Get in touch! We love talking tech!