SYSTEM MAXIMIZATION
Don’t let your investment in technology go to waste. We specialize in maximizing your existing call center and telephone answering service platform and infrastructure.
OPPORTUNITY AMPLIFICATION
Design and implement additional value-add services for your customers by unlocking and amplifying opportunities present in your technology.
SOLUTION CUSTOMIZATION
Don’t lose business because of an inability to execute. Implement proven solutions that automate processes and integrate systems to increase efficiency and lower your costs.
Make the next 3 months different from the last 3 years.
Start taking advantage of your existing call center technology and don’t get stuck in a buy-try-abandon cycle!
Ready to level up?
This is what we do.
We love call centers, telephone answering services, and telecommunications technology.
Capture the right data about your employees with an attendance hotline.
Employee Attendance
Customized online reporting and metrics dashboard to view and improve call center performance.
Reporting and Metrics
Gain valuable customer feedback using post-work telephone surveys.
Phone Surveys
Simplified on-boarding of remote operators by eliminating soft phone installation through in-browser soft phone.
Remote Audio
Send out customized messages to keep everyone informed and up-to-date.
Mass Notification
Standards compliant WCTP Enterprise Gateway with API support for multiple service providers.
WCTP Gateway
We do the normal telephone stuff, too.
Call Forwarding
Local, Toll-Free, and International
Voice Services
Recordings, Transcriptions, and Voice Response
Helpful Services
Appointment Reminders, Wakeup Calls, and Mass Notifications
Voicemail
Voicemail, Conference Bridges, Follow Me, Greetings and Prompts
Text Messages
Inbound and outbound SMS texts
Business Services
Automated pre-employment screening, Call Queues, and Surveys
Track, analyze, and act on metrics and KPI’s that help your call center run more efficiently.
Workforce Management and KPIs
Keep your systems up as much as possible by following our cost effective, proven strategy.
High Availability
Brand your vendor-provided portal to match your company colors and branding guidelines.
Portal Branding
Fully customized training on Amtelco’s Intelligent Series scripting and systems.
Intelligent Series Training
Move your call center to Amazon or Azure to reduce costs and improve reliability
Cloud Migration
Connect your call center and answering service statistics with your favorite billing system.
Billing Integrations