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Ready to level up your call center?

We specialize in developing software, processes, and documentation to markedly improve the technical foundation of your call center or telephone answering service. 

Our Experience

Over 15 years of experience in the call center industry

Having managed and worked with companies of all sizes, we have a broad range of experience working with call centers to manage their technology infrastructure, call taking operations, and software integrations.

Web Development

From custom portals and bill pay integrations to REST APIs for customer systems. 

Documentation

Not only do we provide documentation, but it’s online, highly-available, and searchable. 

Cloud Migration

Our strategic planning process and inventory documentation makes cloud migrations a breeze.

Disaster Recovery

Gain confidence by implementing a robust BC/DR plan that you can actually test. 

Telecom

We have experience working with TDM/PRI signalling, SIP/RTP, and popular PBX systems.

Applications

Our experience supporting many different applications allows us to get up to speed quickly.

Call Scripting

Whether it’s operator or IVR scripting, we can help implement user and voice interfaces.

Gamification

Incentive your employees and clients by adding badges and other awards for interacting with you. 

Custom Software Development

We can help you develop applications that streamline and automate common tasks for your operators and staff. 

Or we can focus on your clients, creating data-rich web portals specific to their vertical as a value add tool in your call center’s lineup. 

NAEO Preferred Vendor

As a preferred vendor for the National Amtelco Equipment Owners (NAEO) user group, we offer 10% off all goods and services to active members.

Experienced with Amtelco

We have extensive experience setting up, supporting, and consulting for Amtelco systems, including Infinity Server, Intelligent Series Services, and Genesis soft-switch.

Ready to get started?

Get in touch! We love talking tech!