We have a broad range of experience working with call centers of all sizes to manage their technology infrastructure, call taking operations, and software integrations.
From custom portals and bill pay integrations to REST APIs for customer systems.
We have experience working with TDM/PRI signalling, SIP/RTP, and popular PBX systems.
Beautiful, searchable documentation available online all the time.
Our experience supporting many different applications allows us to get up to speed quickly.
Our strategic planning process and inventory documentation makes cloud migrations a breeze.
Whether it’s operator or IVR scripting, we can help implement user and voice interfaces.
Gain confidence by implementing a robust BC/DR plan that you can actually test.
Incentive your employees and clients by adding badges and other awards for interacting with you.
As a preferred vendor for the National Amtelco Equipment Owners (NAEO) user group, we offer 10% off all goods and services to active members.
We have extensive experience setting up, supporting, and consulting for Amtelco systems, including Infinity Server, Intelligent Series Services, and Genesis soft-switch.