About · NotifiUs, LLC

Company Values

These are the motivations, ideas, values, and goals that drive my business decision-making and focus.

Open & Transparent: These values come through in both our products (open-source software), planning process, and our every-day interactions with our customers, vendors, and peers. This page is a testament to the information available publicly, and I hope to continue expanding what metrics display here.
Adaptable & Iterative: The COVID-19 pandemic threw a wrench in my previous business plans. While I've adapted and continue to make improvements in my strategy, I was only able to do this through feedback and iteration from clients. This feedback loop is imperative to my ongoing decision making.
Promote Best Practices: The easiest way to promote best-practices is to follow them yourself as a role-model for others. Doing so will foster discussion and promote awareness of normal security, infrastructure, and application protocols.
Attention to People: The call center and answering service industries have a stigma to overcome. As a result, I believe you must design products and services that cater to the usability by callers, call centers, agents, and clients - sweat the details so they don't have to.

Company Name: NotifiUs, LLC
Doing Business As (DBA): Call Theory
Company Logo
Call Theory Logo
Business Registration: State of Ohio
Certificate of Good Standing: Download
LLC Member(s): Patrick Labbett
D-U-N-S® Number: 117634843
E&O Coverage Per Claim: $1MM
Certificate of Liability Insurance: Download
IRS Form W-9: Coming Soon
MRR: Coming Soon
Annual Revenue: Coming Soon
Service Status: status.calltheory.net

Company Roadmap

My goal is to quickly and iteratively prioritize work based on customer and peer feedback. The timeline below represents that outcome from last quarter. I publish the primary goals for the next quarter so you can get an idea of "What's in the pipeline" and provide feedback on items that interest you.

— Patrick Labbett, Managing Member

January 2021
Primary Goals:

Call Theory Support Subscription Plan Updates

Call Center KPI Dashboard API and Web Portal

Build-A-Script Workshop: API Edition Onboarding

Secondary Goals:

Managed SMS Aggregator Hosting Service

Mission Control Application for Call Theory Community Tools
February 2021
Primary Goals:

Build-A-Script Workshop: API Edition Workshop Sessions

Secondary Goals:

Open Source Inbound Email Handler for Amtelco call centers
March 2021
Primary Goals:

2021 NAEO Annual Conference (tentative)

Open Source Inbound Email Handler for Amtelco call centers

Secondary Goals:

Managed Intelligent Series Disaster Recovery Hosting Service
April 2021
Primary Goals:

Open Source Operator Chat for Call Centers

Q1 2021 Internal Product Implementation Audit

Secondary Goals:

Quarterly Business Strategic Planning & Updates
Quarterly Planning (April 2021)

Updates will be posted after strategic planning session
Topics for prioritizing/consideration:

Scripted Browser: Handle client websites with ease

Build-A-Script Workshop: Client Website Edition

Infrastructure-Is-Easy Workshop: Managing SQL

Build-A-Script Workshop: Advanced T-SQL Scripting

Learn-To-Theme Workshop: miTeamWeb Edition

Open Source Client Portal/CRM

Company Information

(More coming soon)

Company Roadmap